Answer Happy

You overhear a colleague answering the phone with a
simple “hello” and using “no” a lot at the beginning of his
sentences.
Which of the following can you suggest to your colleague
to improve their phone etiquette?
a. Identify yourself after you give your company’s name.
b. Identify yourself immediately and be helpful.
c. Use another form of greeting and be abrasive.
You can use voice mail more effectively if
you: ( check your messages regularly
/ screen all your calls / leave an automated greeting
)
You are having a hard day at work, but you have to make several
phone calls.
What can you do to make sure your voice projects a
friendly tone?
a. Leave a short, curt voice mail message.
b. Wait a few days before making the calls.
c. Smile when greeting people on the phone.