Answer Happy

Mal needs to interact with different people and management. Identify and drag the correct words in to the text below to demonstrate your understanding as to why it is important to follow organisational protocols to ensure person-centred delivery: Workplace terminology and information * protocols relating to roles and service provisions are designed to help Mal meet his accountability * requirements and participate in effective communication. Communication protocols are underpinned by his workplace code of conduct which sets out principles, standards, values or rules of behaviour that guide the decisions, procedures and systems of work for a workplace. They also promote the welfare of people by protecting their rights and ensuring ethical practices are followed regarding their dignity x Communication protocols should promote ethical behaviour, legislative * and transparent sharing of information, bestow communication * and respect, and practice confidentiality.