Answer Happy

Which of the following is a factor that drives individuals' perceptions? Gender, ethnicity, race and culture Previous experience with conflict Education All of the above
Which of the following does not demonstrate the high cost of conflict in healthcare organizations? Leadership development Employee turnover The amount of wasted time for managers and employee Employee absenteeism
a According to Ledlow and Coppola (2012), which of the following is a factor in highly effective conflict management? A wise agreement, if an agreement is possible An efficient solution A potentially innovative solution All of the above
Which of the following is not necessary for an exemplary leadership program? Discussion with other leaders Advanced leadership development courses Establishing rules and regulations for the organization Lifelong learning programs for all employees
Charismatic skills help the leader do which of the following tasks? Articulate an organizational mission Perform well in times of crisis Drive change and organizational culture All of the above
Motivational and employee engagement skills involve which of the following elements? Good citizenship behavior Extrinsic/Intrinsic motivators Improving quality of healthcare services All of the above
Culture-building skills are critical for a leader in healthcare because A leader must learn how to communicate the need for culture change to employees A strong, thick, positive culture is necessary when the environment is turbulant The leader must understand when a culture needs to change or rebuild All of the above
Question 20 (Mandatory) (0.4 points) How should we go about evaluating a leadership development program? Employ a systems model, including input and output Look at the reaction to the program by trainees and the learning that took place Look at the behavior after the training program and the results produced therein All of the above