Answer Happy

Sammy the Surveyor was sent to Politics Hospital to survey the
quality of care provided to patients. During the survey, there
seemed to be a lack of interest in constructive suggestions about
how the hospital could improve its services. However, there was one
caveat to this—so long as the surveyors’ observations would not be
cited in a formal report, management was content to receive a
surveyor’s comments. Survey team members who scored and included
their observations in a formal report knew they were being watched
closely, as though they were the ones being surveyed. Scribes were
assigned by hospital management to record each surveyor’s
mannerisms, style, and comments while evaluating the hospital’s
compliance with the standards they are required to meet for
accreditation purposes. The real concern of management seems to be
more how the surveyors would score the hospital’s delivery of care
to patients than how they could improve services based on surveyor
findings and suggestions for improvement. They were pleasant when
things were going well, argumentative whey they were not. Not only
do the surveyors evaluate the hospital, the hospital also evaluates
the surveyors. These evaluations are then forwarded to the
surveyor’s home office. A lower hospital score of then results in a
low surveyor score. Thus the dilemma and how the quality of a
survey can be compromised. The challenge in this situation involves
_____________________. Group of answer choices A) the hospital and
the patients. B) neither the surveyor nor the hospital. C) the
integrity of both the surveyor and the hospital. D)the
surveyor and the quality of the survey.