Dealership Blues You take your car to the dealership where you bought it because the driver’s side window is stuck (a pr

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Dealership Blues
You take your car to the dealership where you bought it because the driver’s side window
is stuck (a problem that is under warranty). You expect to be greeted by someone who
knows you because you have been very faithful about bringing the car in for servicing.
You go to the service desk. Several attendants are talking to each other behind the counter.
Nobody says ‘hello’ or acknowledges you. The service attendant directly in front of you
does not look up. He is writing an order for the previous customer. You ask if it will be long.
He says, ‘I’ll get to you when I get to you,’ still not looking up.
When he does finally look up, you tell him the problem. He says, ‘What did you do to make
the window jam?’ You say, ‘Nothing.’ He looks at you like you are a criminal lying to a jury.
He writes up the order on your car without speaking to you at all. Then he says, ‘You can
pick the car up the day after tomorrow.’
You say, ‘But I need the car tomorrow. I brought it in first thing this morning so you could
work on it. I called and your technician told me that it could be done in one day.’
‘Well, he was wrong,’ he says. ‘Do you want us to fix it or not? I’ve got other people
waiting.’
‘I have to meet a customer tomorrow morning 50 miles from here,’ you tell him.
‘I rearranged the customer appointment so I could meet him tomorrow instead of
today because you promised I would have the car tomorrow.’
He says, ‘Sometimes we’re just plum out of luck, aren’t we?’
Questions:
1. How would this scenario make you feel?