SECTION B: CASE STUDY (50 MARKS] "Jessie is a very quiet, serious employee who doesn't often smile or laugh. She tends t

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Section B Case Study 50 Marks Jessie Is A Very Quiet Serious Employee Who Doesn T Often Smile Or Laugh She Tends T 1 (65.42 KiB) Viewed 58 times

SECTION B: CASE STUDY (50 MARKS] "Jessie is a very quiet, serious employee who doesn't often smile or laugh. She tends to be private about her personal life. Although Jessie got along well with her previous supervisor, Julie, who had a similar personality, Julie now has left the company, and Roberta has taken her role. Roberta is very gregarious, loud, and laughs often, and also tends to be inquisitive about her employees' lives. Jessie has become increasingly uncomfortable around Roberta, as she doesn't like being asked about her personal life and feels that too much noise and laughter in the workplace is unprofessional. For her part, Roberta is put off by Jessie's quiet. private nature and regards Jessie as unfriendly. Recently, Roberta reprimanded Jessie for not smiling enough or not making small talk with a recent client who visited the office. Jessie feels bullied and is contemplating making a formal complaint to HR." 1. From the situation above, elaborate the sources of conflict happens in Jessie's case? (10marks) 2. Conflict situations should be either resolved or used beneficially. Discuss the FIVE (5) negative effects of conflicts as in the case study above? (10 marks) 3. Conflict at workplace may lead to job dissatisfaction especially to an employee like Jessie's. Advices the best strategies for managing conflict as in the case study above. Provide the details explanation to avoid from the same issue happen in the organisation. (30 marks)