Place the customer requirements in rank order of importance
Take general a customer requirement and branch it into multiple specific requirements
Categorize customer requirements into Dissatisfiers, Satisfiers and Delighters
Develop specific measurements based on customer comments regarding needs and preferences
Main Goal Of The Voice Of The Customer (25.08 KiB) Viewed 5093 times
Join a community of subject matter experts. Register for FREE to view solutions, replies, and use search function. Request answer by replying!