Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on

Business, Finance, Economics, Accounting, Operations Management, Computer Science, Electrical Engineering, Mechanical Engineering, Civil Engineering, Chemical Engineering, Algebra, Precalculus, Statistics and Probabilty, Advanced Math, Physics, Chemistry, Biology, Nursing, Psychology, Certifications, Tests, Prep, and more.
Post Reply
answerhappygod
Site Admin
Posts: 899559
Joined: Mon Aug 02, 2021 8:13 am

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on

Post by answerhappygod »

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A. Update the Service appointment page layout to include the Articles related list.
B. Create a quick action on the work order to search the Knowledge base.
C. Add the Knowledge Lightning component to the Field Service mobile app.
D. Attach the relevant articles to the work order or work order line items.
Join a community of subject matter experts. Register for FREE to view solutions, replies, and use search function. Request answer by replying!

This question has been solved and has 1 reply.

You must be registered to view answers and replies in this topic. Registration is free.


Register Login
 
Post Reply