A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling

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answerhappygod
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A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling

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A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature.
With EAS enabled, which software mechanism is used for queuing?

A. Agent IDs
B. VDNs
C. Agent Stations
D. Skills
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