What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits

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answerhappygod
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What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits

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What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

A. Automatic Number Identification (ANI)
B. Basic Call Management System (BCMS)
C. VuStats
D. Service Level Maximizer (SLM)
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