In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

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answerhappygod
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In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

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In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

A. Matching Rules
B. Client Rules
C. ACLs
D. Escalation Rules
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