Which party owns the responsibility of communicating a Problem Management Record(PMR) solution to the end customer?
A. The Primary Support Provider will provide the final solution to the customer because they own the relationship with the customer
B. Since they are most familiar with the code, the IBM Developer will provide the final solution to the customer
C. The IBM Customer Support engineer will provide the final solution to the customer, because they own the relationship with the customer.
D. Because both parties have a case open on the issue, the Primary Support Provider and the IBM Customer Support engineer are required to jointly present the final solution to the customer
Which party owns the responsibility of communicating a Problem Management Record(PMR) solution to the end customer?
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Which party owns the responsibility of communicating a Problem Management Record(PMR) solution to the end customer?
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