What is a definition of a service improvement plan (SIP)?

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answerhappygod
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What is a definition of a service improvement plan (SIP)?

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What is a definition of a service improvement plan (SIP)?

A. A formal plan to implement improvements to a customer's business processes
B. An input from availability management to service level management, detailing the service design plan
C. A formal plan to implement improvements to a service or process
D. An input from financial management for IT services to service level management, detailing the budget plan
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