You work as an Incident handling manager for a company. The public relations process of the company includes an event th

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You work as an Incident handling manager for a company. The public relations process of the company includes an event that responds to the e-mails queries.
But since few days, it is identified that this process is providing a way to spammers to perform different types of e-mail attacks. Which of the following phases of the Incident handling process will now be involved in resolving this process and find a solution?
Each correct answer represents a part of the solution. Choose all that apply.

A. Contamination
B. Eradication
C. Recovery
D. Identification
E. Preparation