A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?
A. Check Knowledge Base.
B. Search local logs.
C. Research possible theories.
D. Question users.
A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. W
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A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. W
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