An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.
INSTRUCTIONS -
Select the MOST appropriate statement for each response.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Let's take a look at your phone settings.
Please change the port number on your mail settings to 993.
Which of the following should be done NEXT?
An Executive Ha 1 (41.61 KiB) Viewed 92 times
An Executive Ha 2 (28.46 KiB) Viewed 92 times
An Executive Ha 3 (58.92 KiB) Viewed 92 times
A. Close the ticket out
B. Educate the user on the solution that was performed
C. Tell the user to take time to fix it themselves next time
D. Send an email to Telecom to inform them of the issue and prevent reoccurrence
Join a community of subject matter experts. Register for FREE to view solutions, replies, and use search function. Request answer by replying!