Refer to the exhibit. Assume that all shown agents are available to take a call. Which agent will receive the call when

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answerhappygod
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Refer to the exhibit. Assume that all shown agents are available to take a call. Which agent will receive the call when

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Refer to the exhibit.

Assume that all shown agents are available to take a call. Which agent will receive the call when a select resource step is triggered in the script for the Customer
Service CSQ?
Refer To The Ex 1
Refer To The Ex 1 (239.91 KiB) Viewed 66 times
A. s1dispatch-PA
B. s1dispatch-OH
C. the agent that has been idle the longest
D. the agent with the shortest handled time
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