A company that is using the Cisco Unified Contact Center Express Enhanced version requires that selected types of agent calls are automatically recorded. Which call recording operation can be used to satisfy this requirement?
A. Instruct agents to use the Record button on Cisco IPPA to trigger recording.
B. Instruct supervisors to use the Record button on Cisco Agent Desktop to trigger recording.
C. Instruct supervisors to use the Record button on Cisco Supervisor Desktop to trigger recording.
D. Configure the Cisco Agent Desktop workflow to trigger recording.
E. Recording is not supported on the Cisco Unified CCX Enhanced version. It is supported only on the Premium version.
A company that is using the Cisco Unified Contact Center Express Enhanced version requires that selected types of agent
-
answerhappygod
- Site Admin
- Posts: 899604
- Joined: Mon Aug 02, 2021 8:13 am
A company that is using the Cisco Unified Contact Center Express Enhanced version requires that selected types of agent
Join a community of subject matter experts. Register for FREE to view solutions, replies, and use search function. Request answer by replying!