In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)
A. by utilizing the API calls provided by a third party
B. by using Desktop Monitor > Learning Console
C. by manually entering into MS Excel and import back into application
D. by managing the Tags feature in the application BD
In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any
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In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any
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