After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs

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answerhappygod
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After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs

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After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya
Oceana®?

A. The customer Controller Snap-in sends the "create new contact request" to OCP Snap-in.
B. The customer Controller Snap-in sends the "create new contact request" to WA Snap-in.
C. The customer Controller Snap-in sends the "create new contact request" to UCA Snap-in.
D. The customer Controller Snap-in sends the "create new contact request" to UCM Snap-in.
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