Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform servic

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answerhappygod
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Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform servic

Post by answerhappygod »

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?

A. Dial Access Plans
B. Feature Access Codes (FACs)
C. Skill Assignment
D. Business Advocate (BA)
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