Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that

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answerhappygod
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Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that

Post by answerhappygod »

Direct Agent calls are not getting counted correctly in Call Management System (CMS).
What must be administered so that Direct Agent calls are measured properly?

A. ead-mia
B. skill-level
C. Class of Service (COS)
D. Class of Restriction (COR)
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