A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?
A. Redirection on No Answer (RONA)
B. Call Work Codes (CWC)
C. Least Occupied Agent (LOA)
D. Feature Access Codes (FAC)
E. Multiple Call Handling (MCH)
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. The
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answerhappygod
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A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. The
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