Which of the following definitions best describes the IT Infrastructure Library (ITIL)?

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answerhappygod
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Which of the following definitions best describes the IT Infrastructure Library (ITIL)?

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Which of the following definitions best describes the IT Infrastructure Library (ITIL)?

A. A documented framework of proven best practices in Service Management
B. A prescriptive process for managing Service Improvement Projects
C. A methodology for supporting and delivering IT services
D. A quality standard in managing customer relationships
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