Which of these is/are TRUE?
1. Functional escalation is an essential part of the Incident Management process
2. All calls to the Service Desk should be treated as incidents
3. Service Requests can be handled by Service Desk Staff
A. 1 and 3
B. All three of them
C. Only 1
D. 1 and 2
Which of these is/are TRUE? 1. Functional escalation is an essential part of the Incident Management process 2. All call
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answerhappygod
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Which of these is/are TRUE? 1. Functional escalation is an essential part of the Incident Management process 2. All call
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