Which of the following actions typically would be the first step in implementing the philosophy of customer relationship

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answerhappygod
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Which of the following actions typically would be the first step in implementing the philosophy of customer relationship

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Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

A. Creating a customer-centric organization
B. Developing a map of the customer segments
C. Documenting the objectives for implementation
D. Selecting an information technology solution
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