The probability of customer dissatisfaction is highest when which of the following conditions exists?

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answerhappygod
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The probability of customer dissatisfaction is highest when which of the following conditions exists?

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The probability of customer dissatisfaction is highest when which of the following conditions exists?

A. Customer expectations are clearly defined.
B. Supplier execution is too low.
C. There is a gap between expected performance and perceived performance.
D. There is a gap between what was indicated and what was accomplished.
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