"Metrics should focus on customer needs and expectations". Explain the meaning of this statement. Why have customers bec

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answerhappygod
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"Metrics should focus on customer needs and expectations". Explain the meaning of this statement. Why have customers bec

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"Metrics should focus on customer needs andexpectations". Explain the meaning of this statement. Why havecustomers become more important for performance measurement? Whatrole, if any, should customers play in developing supply chainmetrics?
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