Incentive systems are ideally given based on the performance of the employees, where performance is a function of effort

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Incentive systems are ideally given based on the performance ofthe employees, where performance is a function of effort. Problemsbecome complex when the efforts of employees are not easy toobserve.
The Questions :1. An expert stated that basically whether the company is engagedin the production of goods or the production of services, theperformance measures for employees are basically thesame. Explain with some references according toIndustry and Competitive Analysis.
2. The expert also stated that performance measures for workersin all divisional lines, whether it be administrative, financial,operational, etc., are basically the same, as long as they are inthe same company. Explain with some referencesaccording to Industry and Competitive Analysis.