Read the following Case study and respond to questions bellow. Jenny works with several other phlebotomists in a busy ou

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Read the following Case study and respond to questions
bellow.
Jenny works with several other phlebotomists in a busy
outpatient lab. This day has been particularly hectic, with
many patients filling the waiting room. Jenny is working as
fast as she can. Toward the end of the day, after Jenny
has finished drawing blood from what seems like the millionth
patient, she mentions to a coworker how extra busy it has
been. The coworker says, "yes it has, but it looks like
there is only one patient left." Jenny grabs the paperwork and
heads for the door of the waiting room. As her coworker has
said, there is only one patient, an elderly woman, sitting there
reading a book. The paperwork is for a patient named Jane
Rogers. "you must be Jane." she says, glancing at the name on
the paperwork. The patient looks up and smiles. "Have
you been waiting long? Jenny asks. The patient replies, "Not
really, " and Jenny escorts her to a drawing chair. The
patient is a difficult draw, and Jenny makes two attempts to
collect the specimen. The second one is successful.
Jenny places the labels on the tubes, dates and initials them.
Bandages the patient, and sends her on her way. About five
minutes later, a somewhat younger woman appears at the reception
window and says, "My name is Jane Rogers. I just stepped
outside to make a phone call and was wondering if you called my
name while I was gone." The receptionist notices that the
patient's name is checked off the registration log. The
receptionist turns around and asks if anyone had called a patient
named Jane Rogers. "I already drew her," Jenny says as she
walks over to the receptionist window. The woman at the
window is not the one Jenny just drew; however, her information
matches information on the requisition used to draw that
patient.
•What error did Jenny make in identifying the patient?
•What assumptions did Jenny make that contributed to her drawing
blood from the wrong patient?
•Who might have been the other patient Jenny mistakenly
drew?
•How can the error be corrected?